Home Theater Made Easy
You Have Questions
We Have Answers
Frequently Asked Questions
Why Sacramento Valley Satellite?
As a small local retailer, we answer our own phones and in the event we don't answer, we call people back promptly. This means you don't have to go through 1-800 phone numbers, being put on hold or listening to numerous prompts before possibly being connected to a different country. We communicate the programs very clearly and walk you through all the nuances of your installation and being a satellite customer. We know no one likes surprises so we go over all the costs and options with you, so you can make an educated decision. We like to say we read the fine print for you before you make your final decision.
Who installs our system you or Dish?
We have our own installers that are professional and install according to manufacturers standards or better. Our installers also install home theater systems so they are well versed in both satellite and entertainment installs. They will walk you through everything before the install is started so you understand where the Dish will be placed, where the lines will be run
If this cannot be achieved they will go over this with you and come up with a plan or walk away from the install.
What if I have a question on a Sunday afternoon or after hours?
You can always call us at 916-782-4085. If we don't answer, it could mean we are on the other line or just out of the office for awhile. Leave us a message and we will promptly call you back.
What does “Basic Installation” mean?
Basic installation means up to 4 rooms with outside walls. If there is a degree of difficulty such as; having to "fish a wall" "go into the attic" or "crawl under the house" depending on the circumstance, there could be additional fees. The installer will go over this with you prior to any work being done.
Do you have promotions that are not available anywhere else?
All of the Dish Network programs are National Programs. We go over these programs with you in detail so you can make an informed decision on what is right for your needs and application. We don't like surprises and know our customers don't either.
If I am an existing customer can I upgrade?
Yes, Dish Network has programs available for existing customers. Just ask us how you can "Dish it up."
What is a DVR?
Digital Video Recorder (think Tivo only better). You can pause live TV when you receive a phone call, do live replay, record your favorite TV shows and watch them when want. Depending on the DVR you can have up to 200 hours of Standard Definition viewing and 30 hours of High Definition viewing. Both DVR's are free. There is a monthly usage fee of $5.98 per DVR. Once you have a DVR you will wonder how you lived without it!
Can I use Tivo with my Dish System?
Hmmm, not really. It is not designed to interface with the Dish System. It can be problematic. It is best to use the Dish DVR, the equipment is free and the monthly fee is only $2 with AT100 programming package and free with AT200, AT250 & Everything programming packages.
Does the Dish Satellite go out during storms?
This is a common misconception. It all comes down to a proper installation and maximum signal strength. I’ve seen those cable commercials - and they are kind of funny - but the fact of the matter is if you go to any cable company, what do you see in their front yard? Satellite dishes of all sizes.
